Frequently Asked Questions :

  

Our kit comes with everything you need to start making beautiful candles right away:

2 x 10 oz jars

4 x fragrance bottles

1 x stirring spoon

4 x dye blocks,

1 x coconut shell

2 x 4 oz silicone molds

4 x 10 oz soy wax bags

2 x candle trays

5 x wooden wicks

5 x cotton wicks

2 x metal wick holders,

8 x stickers

2 x glue dot sheets

No need to buy anything extra – our kit is designed to give you all the essentials for candle making. Just bring your creativity, and you're all set!

Simply place the wax bag in your microwave and heat it according to the included instructions. Our special microwavable bags make it easy and clean.

Absolutely! Our bags are specifically designed for safe use in the microwave. They are made from materials that can handle the wax melting process without any issues.

Yes, we're committed to sustainability. Our wax is soy-based, the bags are disposable in an eco-friendly manner, and we encourage reusing the jars and coconut shell for your next candles or as home decor.

Our kit comes with a selection of popular scents and colors to start you off. For more options, feel free to mix the dyes to create your own hues and combine scents for a custom aroma.

Definitely! It's perfect for beginners thanks to the easy-to-follow instructions and no-fuss materials. Experienced candle makers will also appreciate the quality and variety offered.

Including cooling time, it can take a few hours. However, the actual active crafting time is only about 30 minutes – it's quick and enjoyable!

Clean-up is a breeze! Once your candle is made, you can dispose of the wax bag, leaving no residue or wax to clean up. It's as simple as that.

While our kit is designed for safety and ease of use, always handle hot wax with care and never leave your melting wax unattended in the microwave. Full safety guidelines are provided in the kit.

We're thrilled to bring our DIY Candle Making Kits to candle lovers across the lower 48 states! At the moment, our shipping is exclusively within these states, ensuring that each kit arrives swiftly and safely to your doorstep. While we're currently not shipping to Alaska, Hawaii, or internationally, we're always looking to expand our horizons. Stay tuned for any updates on our shipping policies!

We know you're excited to start candle making, and we're just as eager to get our kit into your hands! Once you place your order, we work swiftly to process and ship it out. Typically, your DIY Candle Making Kit will arrive within 3-7 business days. We strive to make sure you won't have to wait long before you can begin your candle crafting adventure!

Our top priority is to ensure you have a fantastic experience with our DIY Candle Making Kits, from order to creation.

Shipping: We ship swiftly and securely to the lower 48 states, aiming to get your kit to you within 3-7 business days. Our team carefully packs each order to ensure it arrives in perfect condition, ready for your candle crafting journey.

Risk-Free Return Policy

At ZEN DIY, we are committed to ensuring that our customers shop with confidence and satisfaction. We understand that sometimes a product may not meet your expectations, and we want to make the return process as effortless and risk-free as possible.

14-Day Risk-Free Return Period:
You have 14 days from the date of arrival of your DIY Candle Making Kit to decide if it meets your expectations. If you choose to return it within this period, we will happily accept it with no questions asked.

Eligibility for Risk-Free Returns:

  • The kit must be returned unused and in the same condition that you received it.
  • All components and the original packaging must be intact.

Simple Return Process:

  1. Contact our customer service within the 14-day window to initiate a return. We will provide you with all the necessary information and assistance.
  2. Securely package the item, ensuring all components are included.
  3. Send the item back to us using the instructions provided. Return shipping is not included.

Refunds:
Upon receiving and inspecting the returned item, your refund will be issued within two days. The refund will be issued to the original payment method used during purchase. Please allow up to 10 days (based on your financial institution) for the refund to be reflected in your account.

Customer Support:
For any inquiries or assistance with your return, our customer support team is here to help. Please reach out to us at support@zen-diy.com or through customer care page.

Damaged or Defective Items:
If your DIY Candle Making Kit arrives defective or damaged, please contact us immediately. We are dedicated to ensuring your complete satisfaction and will swiftly address any concerns. Our team will work diligently to replace your kit, ensuring you receive a product that meets our high standards of quality. We prioritize your trust and satisfaction, and we're committed to providing a positive experience with every purchase. Your happiness with our products is our utmost priority.